FAQ’s

Please see below a selection of frequently asked questions to help answer any of your questions. If you cannot find the answer, please chat to us on line or give us a call.

Whats included in the rental price?

Are prices are fully inclusive of rental VAT, unlimited mileage, full comprehensive insurance and full breakdown cover.

What is your fuel policy?

To make the rental experience smoother, all our vehicles come with a full tank of fuel, all you need to do is return the vehicle full of fuel.

What is the rental period?

During the week the rental period is a full 24 hours from the time you pick it up (subject to our opening hours). We are flexible and provide times during the day to suit you. Weekend rentals start from either a Friday at 15:00 hrs or Saturday 08:30 through to Monday morning at 08:00.

Do you offer weekly and monthly rental packages?

Of course, and we offer great discounts for extended rental periods. Please contact us via our live chat or call one of our team for a bespoke quotation.

Can we travel abroad?

Yes, but only with prior arrangement. Most of our vehicles can be added to our European cover plan, please contact us via our live chat or call one of our team for more details.

Where can I find vehicle measurements?

All the measurements for our vans are detailed on our van pricing page, click here to view.

What if I have penalty points?

Drivers must never have been disqualified from driving. However we do accept penalty points. If you are unsure about previous convictions please contact us via our live chat or speak to a member of our team and we will be happy to help.

Is there a security deposit?

Yes, it is the lowest deposit of any rental company. We take a pre-authorisation from a credit or debit card to the value of £250.

What ID do I need?

When you collect the vehicle, we need to see two forms of address, which should be your photo driving licence and a recent bank statement or utility bill (within 3 months).

Is there a DVLA check code to bring?

Yes, paper counter parts are no longer legally valid, so the driver/s must visit the DVLA website and obtain a check code, which you must bring with you when you collect the vehicle. For help on how to obtain this code click here.